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AS Direct Group Delivery Info and Terms & Conditions

The Basics

  • All transactions will be shown and billed in New Zealand Dollars.
  • Credit Card (online via ANZ eGate™)
    For Credit Card Payments you will be redirected to ANZ eGate™, a Secure Online Payment Service provided by ANZ Bank. Please have your Credit Card details ready.
  • We use a third party delivery company to ship our products Nationwide.
  • You must be at the delivery address to sign for your delivery. This could be your home or work address.
  • If you can’t be present at the time of delivery you may give Authorization to Leave (ATL). You can leave a note on the front door to advise the courier that it is OK to leave the delivery. You will need to write & sign your name on this note for the courier to take as his Proof Of Delivery (POD). Please reply to your order email informing us that you give Authority to leave.
  • Our warehouse is in Auckland. All information for pickups will automatically be sent once you order online.

Delivery Times:

Auckland / North Island - Overnight

South Island - 2 to 3 days

Please note – Delivery times are from when the item leaves the warehouse not from when the order is placed. You will receive an email the evening the item leaves the warehouse informing you that the item has been dispatched. Delivery times are estimates.

Tracking Your Order:

Unfortunately - We Cannot provide exact time of arrival. Deliveries are done on weekdays (Monday-Friday) between the hours of 9am-5pm.

You will receive an email 72 hours after your order has been processed. (Please note: Estimated delivery times below are from when the product leaves the warehouse not from when the order was placed). Within the email you will be provided with a “consignment/delivery number”. This will allow you to email the freight company if you have a query about your delivery.

Only contact the freight company for the following information:

  • Estimated Time of Arrival (ETA)
  • Where is my delivery (once the standard delivery time has passed)
  • Change of address or contact details
  • To add further delivery instructions
  • Organise a specific delivery date

You will be provided with the freight company’s details once your order is complete.

For any problems with your product once it has been delivered please contact Total Fitness Customer service on info@totalfitnessdirect.co.nz

Sorry but Total Fitness Direct cannot give exact time of arrival.

If you have a specific delivery requirement then please contact our transport manager on info@totalfitnessdirect.co.nz and we should be able to accommodate your specific needs.

Pick Up:

Our warehouse is in Auckland. All information for pickups will automatically be sent once you order online. You still order online and “tick” the “pick up” box. You will then be sent an email with all the instructions. Please note: We need 24 hours notice to arrange a pick up.

Insurance and Damages

All goods are covered for loss or damage whilst in transit. If your item is damaged or short delivered it is crucial that you write ‘DAMAGED’ or “SHORT DELIVERED” on the CONSIGNMENT (delivery) note when you sign for the order, In signing for the item without writing this you are agreeing that the item has been delivered in full & Good condition. As a result we will not be able to hold the courier responsible for any loss or damage. We always try and replace damaged parts at no cost to the buyer prior to collecting the item, and lodging a claim on the buyer’s behalf. In the event of failed delivery such that the item is returned to us, then the buyer will be responsible for the cost of the return carriage. For all items the Transport Company will always attempt delivery more than once before the delivery fails. You should also receive a card in the mail to advise that delivery was attempted and to contact the transport company to make arrangements for a redelivery.

Warranty Conditions

12 month warranty on all items.

Should you have problem with your item, in most cases customers find it easiest to resolve the problem with replacement parts. To help us improve our products where parts cannot be returned we will ask for a photograph to assess the problem prior to warranty parts being sent out.

Delivery Conditions

a) Any time or date for delivery stated by Total Fitness Direct shall be treated as an estimate only. While every effort will be made to dispatch goods within the timescale quoted no liability can be accepted by Total Fitness Direct for failure to deliver within the quoted times or within any specific time period. Total Fitness Direct shall not be liable for any loss or damage whatsoever (including consequential loss or loss of profit) arising directly or indirectly from any delay in the delivery of all or any of the goods howsoever caused.

b) Total Fitness Direct will accept no liability for shortages or damage to goods unless the Customer notes the shortage or damage at the time of delivery on the consignment note. Where this is not possible, for orders totalling less than $250 only, notes "Contents Unseen" on the delivery note or terminal. You will then be required to notify Total Fitness Direct via email within 48 hours of receipt of the goods at info@totalfitnessdirect.co.nz.

c) The Customer shall be bound to accept the goods when they are tendered for delivery by the Transport Company and delivery shall be deemed to have taken place when the goods have been signed for by the customer or someone on their behalf at the nominated delivery address whereupon the risks of loss, breakage or any other damage whatsoever shall pass to the Customer.

d) If for any reason the Customer cannot accept delivery of the goods for more than 7 days after the product is available for delivery the Company may either elect to store the goods pending their actual delivery and the Customer shall be liable to the Company for the costs (including insurance) of so doing but the Company shall be under no obligation to insure the goods in storage and the risk of any loss or damage to the goods howsoever arising shall be borne by the Customer, or if the period of storage exceeds 60 days may elect to sell the goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Customer for the excess over the price under the contract or charge the Customer for any shortfall below the price under the contract.

e) If after the initial delivery is attempted and an item is returned to Total Fitness Direct because the customer failed to contact the Transport Company, any refund will be less the original delivery cost or $30, whichever is greater, plus the cost of freight charges returning the original order to Total Fitness Direct which is equal to the original delivery cost or $30, whichever is greater.

8. Returns and Cancellations Current web site items of goods, unused, undamaged and fully marketable, may be returned and the order cancelled (for any reason) within seven days of delivery with the prior agreement of Total Fitness Direct. Returned goods must be in their original packaging.

For products returned to Total Fitness Direct the Customer shall be responsible for all costs and expenses (including insurance) of having the item returned to Total Fitness Direct. If an order is cancelled after dispatch the Customer shall be responsible for all transport costs incurred by the Transport Company in dispatching the item and having it returned to the Total Fitness Direct warehouse. The Customer's payment will be refunded within 30 days, subject only to deduction of any direct costs of transport and insurance incurred by the Transport Company in relation to the return of the goods, as well as transport and insurance costs incurred in the original delivery, upon receipt of the goods and inspection as to their suitability for re-sale.

7 Day Money Back Guarantee

If you wish to cancel your order this must be done in writing within 7 days of receipt of your order. Contact Total Fitness Direct via email info@totalfitnessdirect.co.nz. You will be required to return the item to Total Fitness Direct (at your cost). For the 7 day money back guarantee to apply the buyer will be fully responsible for the cost of returning the item. The item returned must be brand new / unused and in original packaging otherwise the refund will not be granted.

Customer Complaints

We make every effort to ensure that the service we provide is as efficient and effective as possible. However, if you do have a complaint about a product or our service, then e-mail our customer services department info@totalfitnessdirect.co.nz. We will acknowledge a complaint within 24 hours and our customer services department will endeavour to resolve the complaint as quickly possible keeping you informed at all times. All complaints will be confidential and treated fairly.

Company's liability

We put all of our efforts into ensuring a safe product experience. However, the Company is not liable for any indirect injury or loss however caused from the sale of any product.

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