- How quickly can I receive this after ordering?
- Can I nominate a specific date for delivery?
- Can i pick up my order
- Will the driver carry this into my back garden?
- What happens if the item is damaged on delivery?
- How many boxes do they come in?
- How long does it take to assemble?
- Do you provide an assembly service? Is it easy to assemble myself? Are there instructions?
- How many people will I need to help assemble?
- Does the trampoline need to be on a level surface or will it be ok on a slope?
- Can I put my trampoline on a patio, concrete or tarmac surface?
- Do I need an anchor kit?
We aim to get all trampolines out of the warehouse asap. However, due to the demand of our products we do need up to 72 hours to process and arrange a courier pick up. However, if the order is urgent please call us or email and we will do everything we can to get the trampoline
Tracking Your Order:
You will receive an email within 72 hours after your order has been processed. Within the email you will be provided with a “consignment/delivery number”. This will allow you to go online and track the transit of your delivery. You can also use this facility to change your contact details or delivery address.
Yes! We want all our customers to have a delivery as convenient for them as possible. Unfortunately we can’t tell you a specific delivery time, but we can arrange for the delivery to be on a working day of your choice so you know exactly when to be ready.
Once you have received your tracking number you can access the online system to add notes to your delivery including change your contact details or delivery address or ask for a specific delivery day.
Please note: we cannot add these notes until the order has left the warehouse. You will then need to contact the couriers to make these arrangements.Although we don’t have a showroom; you can pick up your product from our Moorebank warehouse, NSW, 2170. You can still order online and “tick” the “pick up” box. You will then be sent an email with all the instructions. Please note: We need 24 hours notice to arrange a pick up.
Box sizes vary and we have given an outline of this below:
14ft trampoline and enclosure:
Box 1 = 35kg – 61 x 24 x 37 cm
Box 2 = 35kg – 173 x 43 x 27 cm
Box 3 = 27kg – 137.5 x 29 x 19cm
12ft Trampoline and Enclosure:
Box1 = 32kg – 148 x 48 x 27cm
Box 2 = 30kg – 55 x 39 x 22cm
Box 3 = 25kg – 138 x 29 x 17 cm
10ft trampoline and enclosure:
Box 1 = 42kg – 127 x 48 x 28cm
Box 2 = 23 kg - 130 x 19 x 16cm
8ft trampoline and enclosure:
Box 1 = 33kg - 131cm x 44 x 20cm
Box 2 = 20kg – 119cm x 29 x 16cm
The courier drivers are only contracted to deliver this to the front of your property so it’s advisable to arrange some help in advance if this is going to be a problem. From our own experience however, the drivers are just as friendly and helpful as us and providing you’re willing to help too, are usually kind enough to offer a hand where they can.
On delivery, we ask all our customers to write next to their signature ‘contents unseen’ if they have not checked the item, or ‘box damaged’ should the packaging arrive with imperfections. It’s uncommon for any damage to items and please remember just because a box may be damaged, does not mean the item inside is. Please accept and sign accordingly as normal. If, in the unlikely event this happens, check the box contents and if anything is missing or damaged simply let us know by email or phone. We will happily send out a replacement part and 9 times out of 10, can get this to you by the following day.
The amount of boxes vary from the size trampoline you choose. Most will be between 2 and 4 boxes so it’s not a huge parcel to carry in when it arrives.
We recommend allowing for every 2ft in size, 15 minutes to assemble. So an 8ft for example should take around 60 minutes to put together and a 14ft should take around 105 minutes. Please note that this is an average time so you may find it takes longer than this, or in many cases it may be quicker.
We do not provide and assembly service. However all our trampolines are designed so you are able to assemble and take down easily by yourself. We feel it is of great value for you to know how to erect and dismantle them as there are times such as moving house that this skill will come in handy. It also helps you get an understanding of the components involved and by personally handling the galvanized steel frame, you can see close up what strong structures they are. You will received full step by step assembly instructions with your delivery with diagrams and useful tips throughout. Not only that, every member of our team has done this themselves so if you did need any assistance, we’re more than qualified to give you any advice needed.
We recommend a minimum of 2 people when assembling the main frame, however there are various areas of assembly, such as attaching the springs, that one person can happily do alone. Our attitude is ‘the more the merrier’…… but 2 should be just fine!
The flatter the surface the better. A small slope with a gradient of 15% or less should be fine but if there is any more of an angle it will put more strain on the frame joints and the user would notice the slope in their bounce. We would recommend levelling the surface before assembly should this be the case.
We would be very cautious in advising this. The best surface for any trampoline is grass. This is for a number of reasons. The ground naturally molds around the frame- acting as a natural anchor and grip so it will not move beneath the user. When in use, the softer surface of grass will mean that there is very low impact to the frame, meaning the life span of the trampoline will be longer and the frame will not scratch like on harder surfaces.
Perhaps most importantly of all…… In the worst case scenario, if a child was to miss-judge their jump and fall off, what surface would you prefer they land on? Without even needing an answer, We know you all agree; grass will break their fall and protect them far more than any other outside surface. This doesn’t mean you aren’t allowed to assemble and use them on the other surfaces, but if you have grass as an option, make sure it is your first choice.
Anchor kits are great but like other accessories, they aren’t essential. If you live in a particularly blustery, windy or exposed area then it’d be advisable to invest in a set, but for other gardens and less windy areas, this is entirely your choice.
